New professional benchmark for software vendors

Legal Software Suppliers Association (LSSA) has introduced an enhanced code of conduct which all member companies have agreed to adhere to. This code of conduct is a commitment to law firms from LSSA member companies of the high standard of professional excellence they can expect to receive. The code is backed by the Association’s disciplinary procedure. This new benchmark will give law firms confidence that LSSA members will operate to high professional and ethical standards. LSSA Chair Julian Bryan comments: “The LSSA code of conduct ensures that LSSA members treat their customers ethically and with the utmost professionalism.” A key provision is that LSSA members must recognise the right of customers to move between software systems and facilitate such moves with provision of customers’ data in a reasonable timescale and at reasonable cost. The LSSA has been established for 22 years and has now formalised its legal status into a company limited by guarantee.