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Outsourcing, Hosted Systems and Cloud Systems

Outsourced IT, software and services for law firms in the UK and Ireland. Outsourced systems include hosted or cloud systems. Other types of outsourced services include marketing, management, finance, some legal services and videoconferencing.

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Bar Marketing - providing essential marketing services for chambers

This page was last updated on June 19th.

General Information

  • Cloud Computing is the subject of a Law Society Practice note issued on 7th April. It gives a good description of the benefits and risks of using cloud computing and includes ways in which a contract can try to protect the user against particular types of risk. Interestingly, one of the risks (described in section 6.3) is the risk of foreign governments or intelligence agencies gaining access to your data - lawfully. It says, comfortingly, that "The Information Commissioner's guidance on the use of cloud computing makes clear that where this occurs enforcement under the DPA against a data controller is unlikely." So you can sleep easy.

  • The Cloud Industry Forum (CIF) was established in 2009 to provide transparency through certification to a Code of Practice for credible online Cloud service providers and to assist end users in determining core information necessary to enable them to adopt these services. It is a not for profit company limited by guarantee, and is an industry body that champions and advocates the adoption and use of Cloud-based services by businesses and individuals. They provide a Code of Practice that provides transparency of Cloud services such that consumers can have clarity and confidence in their choice of provider. There is a list (with useful details) of certified organisations and also a list of organisations currently undergoing certification. Lawcloud and e-know.net (see below for more) have already been certified.

    Choose a letter: A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

    A

  • Advanced Legal offers Hosted & Technical Services for solicitors, barristers and coroners. Firms can enjoy the benefits of the latest technology without heavy investment upfront and can achieve substantial business efficiencies as a result. Services are provided on dedicated, powerful servers in a highly secure, scalable Data Centre; the only equipment needed at the client's premises are PCs and a broadband connection. Once connected to the remote server, you will be able to run core applications as if they were loaded onto your own computer. Advanced Hosted systems come complete with a disaster recovery process, should emergency strike.

    B

  • Bar Marketing enables you to outsource your marketing to experts in the field. Services include the formulation of strategies, planning and multi-channel execution. They can help with new business generation, client retention, press, PR and events, webinars, social media and the web. Bar Marketing is headed up by Catherine Bailey, former Head of Marketing for IRIS Legal Solutions, the foremost supplier of software solutions for the Bar and law firms.

  • Bar Squared are the authors of leading software LEX Chambers Management. Launched in 2007, the software is live in over 140 chambers nationwide and is now the most widely used solution in chambers. LEX runs through Microsoft SQL server and Internet Explorer, Safari, Firefox and Chrome so is quick to deploy and can be used easily whether in chambers or remotely. LEX offers: Multi-view Diary - Case Management - Fees and Billing Contract Management - Graduated Fees - Workflow - Drill Through Reporting - Marketing - CRM (client and prospective solicitors) - Solicitor profiling - Mail Merge - Campaign Management - Diary to Exchange and to Blackberry/Windows Mobile - Practice Analysis - Document Management - Time Recording - Costs Budgeting - System Resilience - LEX for Mobile IE - iPhone app - Android app.

    C

    Case management and electronic filing for the court system - big new contract in May 2014

  • C-Track is Thomson Reuters' court management and filing solution designed to capture, track, process and report on court information and keep cases moving through the judicial process. The web-based software, designed to solve the complexity of appellate and trial court case flow, can be configured to operate with multiple agency or partner products to ensure a seamless and efficient workflow solution. Thomson Reuters has won the contract after an extensive procurement exercise. Apparently, the software has been developed and extended over a 15 year period and will now be deployed across the jurisdictions within the Rolls building.

  • Chambers People, established in 2002, offer a number of remote and outsourced services to Barristers’ Chambers, and increasingly Law Firms, operating right across the country. Martin Poulter, a former Senior Clerk and Chambers Director, is assisted by Ginnie Rule, and a team of other consultants. They have a team of trained Fees Clerks who are available for remote access services. There is also a service to chambers for billing of fees for work done, and fee recovery work. They also provide staff for permanent, temporary or contract hire for Clerking and Non-Clerking posts at all levels. Clerks, Practice Managers, Fees Clerks, Administrators, Managers, Book-keeping, Accounts, Library, Personal Administrators, and Marketing staff are all personally interviewed as part of the registration process before being offered to the client for consideration.

  • Chrome River provides the only online expense reporting and invoice automation solution designed specifically for law firms and professional services organisations that increases operational efficiency and drives down costs. The service combines the latest available internet technologies with a team of industry-leading implementation and support experts. Immediate payback is realised with no hardware, software, or long-term commitment. The service is configurable to meet the needs of organisations worldwide with complex expense management policies and collaborative approval processes and can solve the many issues of expense and invoice intake, compliance, routing, approvals and financial system integration.

  • Cognito Software has provided legal software solutions since 1991 originally inspired and developed by a progressive partnership of solicitors. Since then the software has expanded from its original Legal Accounting Package through to the more complex Legal Case Management and Legal Practice Management Solutions that are now required by the modern forward thinking firm. Cognito now provide a wide variety of Legal Software Solutions to the legal sector. They also offer hosted solutions with flexible payment terms including rentals and Pay Per Matter. The pricing is extremely competitive and they have solutions in place specifically to help the smaller firms.

  • Converge Technology Specialists (providers of the product previously known as smartlegal.it) provide Hosted and Managed IT Services for Professional Firms including Law Firms throughout the UK. They help practices reduce their total IT overhead via their Cloud IT solution or their outsourced fully managed service. When acting as a complete outsourced IT department for law firms, their software, now known as convergeTS, actively supports and manages their clients' network and helps protect their data. They also provide specific solutions including Virtualisation, Unified Communications, Storage and Disaster Recovery, all underpinned by a comprehensive and flexible IT Support Service.

    D

  • Denovo Business Intelligence provide a product called Denovo Intelligent Cloud which delivers an unrivalled set of features from the company's "Intelligence" range of software, available to users whereever they are, whatever the device used. Full Legal Intelligent Files, Intelligent Accounts, Intelligent Time & Files, Intelligent Legal Aid, Intelligent Diary. This provides a cost-effective way to outsource the burden of managing and maintaining servers, hardware and software platforms. Users can also access their electronic files through an "app" on their smart phone, iPad or laptop, wherever they are, as long as they have access to Broadband or WiFi.

  • DPS Software provide fully outsourced IT services to more than 60 legal practices and they have been hosting firms for over 8 years. They take complete responsibility for the IT of the hosted firms delivering all necessary software to the practice, including practice management, accounts and email, word processing and Microsoft Office. There is also periodic product training, full disaster recovery and business continuity protection, home and remote working and anti-spam and virus protection. The DPS solution is fully managed and includes periodic product training and on-site staff if needed. The service allows hosted firms to focus on their core legal work and aim for new levels of efficiency and profitability.
    See also Newsletter Feature: Efficiency through integration: “joined-up” software is critical.

  • Draft n Craft is a legal process outsourcing service provider having its Registered Office in Connaught Place, New Delhi, India. The company is headed by Rakesh K Sharma, a practising lawyer for the last 20 years in the High Court of Delhi and the Supreme Court of India. It provides legal and paralegal services to solicitors, law firms and corporate houses based in countries other than India. The services provided include maintaining legal archives, drafting documents as per requirements and providing committed lawyers and secretaries. Legal Process Outsourcing is the fastest growing sector of service industry.

    E

    e-know.net was an early pioneer of software hosting and IT outsourcing and is now firmly established as one of the UK’s leading providers of managed hosted IT services to both the SME and enterprise market. As part of its fully managed solution, they take responsibility for all aspects of the customer’s IT infrastructure, including communications, networks, applications, support and even strategy. They are accredited to ISO27001 and have customer satisfaction levels running at 99%+. An established Microsoft Gold Certified partner, e-know.net is based in Telford with a state of the art £5 million data centre and has over 250 clients and 7,500+ users logging on daily. They currently serve companies both in the UK and across the globe. They currently host over 80 legal applications for theur clients and are the approved hosting partner for legal software vendors such as LexisNexis, Solicitors Own Software and Norwel. Clients within the legal sector include Morrisons, Martin Kaye, Powell Gilbert, DMH Stallard and asb law. By providing users with access to their business systems at any time, with a 99+% uptime guarantee and robust SLA’s in place, all business continuity and disaster recovery requirements are met as standard. e-know.net was recently awarded certification from the The Cloud Industry Forum (CIF) - see here for details.

  • Envision from Thomson Reuters (previously called Lawsoft), is available as either an end-to-end enterprise solution or as discrete modules for departmental solutions, integrated with existing technology. It can be provided as a fully managed, outsourced business solution on a fixed charge per user per month basis with the capability to scale this up or down at any time. It can can deliver solutions to many of the financial, technical and resource issues facing modern law firms today, as well as provide risk management and business continuity benefits.

  • Eyenetwork provides videoconferencing services for lawyers to interview witnesses and take expert testimony or depositions from all around the world. This service is used both pre-trial to interview witnesses or for additional meetings between Counsel, and during the trial itself where a live connection is made into the Court room (a "Virtual Court"). Testimonies and interviews can be recorded for subsequent review. Eyenetwork offers a videoconference network of over 3500 locations around the world. The service allows the legal profession to use videoconferencing facilities on-demand by hiring the equipment by the hour as and when it is needed.

    H

    Latest cloud product from document generation leader

  • HotDocs Ltd provides document generation technologies, resulting in intelligent templates that guide the user through document creation. HotDocs is used by thousands of law firms, legal publishers, financial institutions and government bodies to streamline the process of creating repeat documentation, in terms of reducing time spent, increasing efficiency, reducing risk and vastly improving accuracy. The product is used internationally in the production of a wide range of documentation, such as employment contracts, bank loans and sales contracts by a wide range of customers across more than 40 countries. The latest product is HotDocs Cloud Services, a cloud-based platform that facilitates the embedding of HotDocs automated document generation technologies into an organisation’s own process systems, such as a corporate website or a Business Process Management (BPM) defined workflow. HotDocs Cloud Services is a subscription service that customers can start using immediately, whilst always benefiting from having the latest HotDocs features available, with no need for upgrades or maintenance. The Cloud Services platform delivers HotDocs document generation capabilities and tools to integrate with any application, allowing customers to enhance their systems to better fit business needs.

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    L

  • LawCloud is a hosted, cloud-based version of the practice, matter and case management product from LawWare. The software is available at a fixed low monthly cost, offering flexibility, scalability and security for law firms and solicitors in the UK. There is a blog on the site which discusses issues relevant to cloud computing for law firms. It contains or links to a number of general resources relating to cloud computing. LawCloud is now celebrating its hundreth UK Law Firm using its legal software "in the cloud". It is particularly good for new law firms or existing firms looking to do more with technology, offering in-house and hosted systems. Lawcloud is the first Practice Management Software provider (i.e. in the legal market) to be awarded certification from the The Cloud Industry Forum (CIF). See here for details.

  • LAWMAN from Timeslice Ltd, longstanding Docklands based suppliers to the legal profession, is legal Practice, Document, Email and Case Management Software. The system is used by a strong, loyal and steadily growing client base of major Legal 500 practices including some in the top 100 category. Features include comprehensive Client Matter database, Billing, Draft Billing, digital time recording, integrated ledgers and Money laundering compliance. Users can access the system via a 'Fee Earner' style desktop or using an Outlook Client with full integration to other commonly used software i.e. Word, Outlook, Excel. The system also offers internet integration with client access via a security controlled web portal and a full range of managed services, hosting and specialist It consultancy through their sister company Minervia Minervia.

  • Legal IT is an Irish company based in Cork & Dublin that specialises in the development and implementation of I.T. solutions to the legal industry. Areas include financial & case management, practice management, digital dictation and remote bookkeeping services, as well as back-office hardware and software support. They are the Irish agents for TikitTFB's Partner for Windows Practice Management system (see also here). In addition to providing software, they also operate a dedicated bureau accounts department for solicitors. This provides bookkeeping and/or financial management services to solicitor practices of all sizes. There are 6 dedicated staff in this department who range from fully qualified accountants to lecturers from the Law Society.

  • LegalIT247 offer converged IT and cloud solutions to help ease the burden of law firm management. The company is a joint venture between telephony specialists Matrix247 and IT services company, Onyx Group. By combining the expertise of data and telecoms into a single entity, they can offer a convenient one-stop-shop for communication and networking needs: from connectivity to data hosting, IP telephony to call recording, online backup to disaster recovery. Where uncoordinated IT approaches can leave shortfalls, their joined-up approach plugs the gaps. Their aim is to help firms make the most out of moving to a shared – converged – infrastructure where data and voice run over a single network. Not only can this deliver immediate efficiencies and economies but it also serves as a platform for stronger compliance, increased security, enhanced customer service, greater resilience and heightened agility.

    M

  • Magellan Consultancy Services provide a number of outsourced services to legal firms including transcription services, legal finance & accounting services, conveyancing services, paralegal support services and case management set up.

  • Managed Services Consultancy (MSC) provide independent, objective advice on the wide variety of new options available to outsource management of a firm's IT systems - from remote management of some components of IT, in-house, to full hosting of all IT at a data centre. There are many different options at all levels, with which many law firms are still unfamiliar. MSC have carried out due diligence on potential providers and solutions, so they can assist with making the right decision to improve performance and to help with the transition to better ways of working.

  • Moneypenny provides flexible call handling support for law firms across the UK and is an endorsed partner of the Law Society. Some firms require a fully outsourced switchboard function; others simply require support during busy periods, lunchtimes, holidays and sickness. With a team dedicated to taking calls for the legal sector, Moneypenny provides high service levels for staff and callers and maximises internal resources. N

  • Nasstar plc provides Hosted Desktop and Hosted Exchange cloud computing services. Hosted Desktop is a cloud computing service that delivers Windows desktop, Microsoft Office, Exchange/Outlook email, BlackBerry and other applications in the cloud. These deliver a scalable solution with operational efficiencies with a simple usage based payment model. You can access your desktop, applications and files from anywhere and in any language, either through a web browser or on an iPad or iPhone. Nasstar Hosted Exchange hosts your email on its Exchange platform so that you don't have to worry about buying servers, software or backing-up.You can access your email, calendar and contacts from anywhere using Outlook, Outlook Web Access (a web browser accessible version of Outlook) or on a mobile device such as an iPhone or BlackBerry. Email, calendar and contacts are all synchronised automatically. All your email data is protected against viruses and spam and is backed-up daily. Nasstar plc was established in 1998 and is now traded on the London Stock Exchange AIM. Nasstar plc is a Microsoft Gold Certified Partner, BlackBerry Alliance Partner and Citrix Partner.

  • nScaled provides primary and secondary infrastructure services for law firms. Through its globally secure network of physical infrastructure and with offices in the UK and USA, it provides on-demand facilities for customers to quickly deploy and manage their infrastructure services. Typically used as a highly cost effective disaster recovery solution, nScaled eliminates over provisioning, replicates virtualised environments and can be deployed enterprise wide. Using a combination of local and remote protection, customers additionally benefit through the facility to replicate their primary environments offsite for the testing of new applications and upgrades. There are several case studies from law firms on the site.

  • Norwel Computer Services Ltd is one of the longest-established legal software suppliers, having been founded in 1972. Its long-serving staff understand the issues faced by the profession which can be resolved with the right combination of software and supplier support. Norwel provides high-quality case and practice management systems to medium and large private practice law firms and the public sector. With a client base of around 70 firms and 30 support staff, Norwel offers an excellent user/ staff ratio enabling a client-centric focus built upon responsiveness and flexibility. Prescient+ is Norwel’s flagship practice management solution and has a modular format with tools for matter management, case management, document management and court bundling. Emails, files, correspondence, accounts, performance and compliance reports, transactions and CRM are all accessed via the Microsoft Office 2007 style ribbon bars and menus. Norwel Desktop Online (with security included) gives Fee Earners and clients alike the ability to progress and monitor their cases via the internet, conveniently from any location or device. This web portal application can be integrated into the client’s website, adopting its own branding and becoming a seamless continuation of its online presence.

    O

  • Osprey is a web based practice management system for law firms from Pracctice Ltd. They have a portfolio of around 600 clients ranging from single user installations to firms with over 500 staff. The software includes all of the elements that any law firm would require in one comprehensive yet easy to use package, including Legal Accounts Software, Case Management and Practice Management. All programs and data are stored in Osprey's secure data centres with users accessing their systems via a broadband type internet connection. This approach removes the need for firms to supply any dedicated hardware, onsite servers, expensive database licences and complicated communication links.

    P

    Peapod Legal Office specialise in providing effective, affordable solutions to small law firm in the UK, covering all high street work types. They have over 20 years' experience in the UK legal market and have representatives based all over the country. The key products are LegalOffice LA and PrintAform and key versions of both these products are cloud based using Microsoft Cloud
    * Legal Office LA in the cloud is now the most popular cloud solution for high street law firms that practice in the common areas of law. The product includes workflow control, automated document production of legal forms, integrated matter based email, time recording, billing and accounting.
    * PrintAform has been on the legal market for 20 years and is currently being used by over 10,000 users across the UK. In the new cloud-based version, all forms are accessible 24/7 from any location and are automatically updated. There are over 1300 forms for all different high street work types including Conveyancing, wills and probate, immigration, criminal, family and much more. The forms are automatically updated.

  • Peppermint Technology provides "The Legal Service Platform" enabling a business to provide a highly personalised customer experience. It delivers integrated case management, practice management, legal accounts and the market leading Microsoft CRM Dynamics Platform. The Platform is hosted in the "cloud" and can be accessed securely by customers, business partners and staff 24/7 from anywhere in the world. Applications include Case Management, Practice Management , Legal Accounts & Intelligent Financial Management, Business Intelligence & Reporting, Customer Relationship Management and many other services and tools.

  • Premier IT is an experienced provider of cloud computing services that offers scalable, flexible and secure ISO 27001 accredited networking services to the legal sector. They help the client choose and tailor the exact cloud solution that’s right for the organisation's needs. All cloud and networking solutions are supported by a robust disaster recovery plan. The company hosts data exclusively in UK-based datacentres, further protecting the client’s data. Products and services include: Private, hybrid and public cloud solutions, Disaster recovery, Online backup, VPS, Hosted exchange, Integration and network architecture. Other services include IT support, CPD software, IT & business skills training, CMS & CRM systems and e-learning development.

  • Professional Technology provides legal practices with the latest technology without them having to invest heavily upfront in hardware or software licenses. Both the company’s Seriatim case management and Quaestor financial management systems can be provided on a hosted basis along with the latest versions of Microsoft Office (Word, Excel, PowerPoint, etc.) and Microsoft’s Exchange Server mailboxes. Running on dedicated and powerful servers in secure and scalable data centres based in London & Manchester the practice’s data is automatically replicated across the two centres and is also backed up overnight on a 30 day rolling basis. Users can login to these servers via a standard broadband Internet connection from anywhere in the world providing them with their own, personalised desktop no matter where they are.

    Q

    Quill Pinpoint won the Institute of Legal Finance & Management (ILFM - formerly known as the Institute of Legal Cashiers & Administrators) Solicitors' Software Users Award in 2010 and 2012

  • Quill Pinpoint supplies software and outsourced services to legal firms and professional companies with over 80 staff (almost 50 being legal cashiers). There are 550 practices using the system. The system handles everything from practice risk management, SAR and SRA compliancy as well as cash flow forecasting and now document management which is fully integrated with MS Office Suite. There is a monthly fee covering everything from the application, the hosting, the BC & DR planning and the full time legal cashier. The Quill Pinpoint infrastructure spreads across three sites in the UK and is centrally managed from the Manchester offices. Committed to both private and publicly funded firms almost 1/3 of their client base hold criminal or civil LSC contracts.
    See also Newsletter Features: Quill Pinpoint: How outsourced cashiering works and Ten reasons to outsource your cashiering.

  • Quiss Technology has been providing companies and legal firms with IT support since 1988. They help firms to improve the performance of their organisations through the appropriate IT infrastructure, expert advice and practical support. They can offer IT support in-house and/or a full cloud based solution. Firms already assisted in this way include Freeth Cartwright, Clintons, Portner, JCP, Cummins and Universa Law. Their managed service solution, called "Works", provides a range of support to all levels of the business from both operational and commercial aspects. Quiss Technology are a Microsoft Gold Certified Partner and operate from their headquarters in Tamworth, Staffordshire with additional offices in Harrow, North West London.

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  • Red Monkey Software can supply their Solledger Accounts and Time Recording system as a data hosted solution for users with multiple sites and those who prefer their data to be securely held remotely with frequent automatic backup. The data is replicated between servers in multiple locations and has only had one significant outage (of about 5 hours) in more than 4 years of operation. Encryption of the data passing over the internet assures security and access to the data is always password controlled. Initial set up is very low cost and the running costs are also low including full software and accounting assistance. The data can be accessed from any computer with an internet connection and the programs are supported on Apple Mac systems as well as PCs.

  • RILIANCE is a web based risk & compliance system for the legal market. Its primary aim is to ensure all firms that have to comply with the new and existing SRA regulations have a system in place that instils a robust risk & compliance structure to the firms day to day operations and potentially will reduce the firms Professional Indemnity premiums. The software is easy to set up and is easy to use. It has user friendly input screens and helpful guides are included. It produces standard letters and forms, provides reminders via email and account messaging which will ensure you are on top of all your Risk & Compliance requirements. The software is hosted by Riliance (it is a cloud based product) and is charged as a simple monthly fee.

    S

  • Select Legal Systems was one of the first legal software suppliers to offer a cloud solution to the legal marketplace. Since then they have successfully moved 70 law firms over to LAWFUSION Direct, their cloud solution. They offer a full and comprehensive guidance service for law firms considering a move to the cloud with advice in choosing the right kind of internet connection and set up for maximum speed and efficiency. Select's flagship product, LAWFUSION, is fully integrated and offers everything you would expect from a leading solution, including Practice Management, Accounts, Time Recording and Case Management.

  • for smartlegal.it, see Converge Technology Specialists, above

  • The Solicitors Outsourcing Association (SOA) is an independent not for profit organisation, uniquely representing the interest of both solicitors and outsourcing suppliers. It provides solicitors with a comprehensive range of quality outsourcing services, under one umbrella, including Accounting and bookkeeping services, Cloud hosting and on premise IT support services, Dictation, File reviews and regulatory compliance audits, HR and employment law services, Legal cost experts, Outsourced reception, Voice & data IT services. By outsourcing support functions, solicitors are able to free up their time and resource, allowing them to focus on their core competencies. The chairman, Martin Read was a practising solicitor for over 20 years.

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  • UKTyping.com is a business operated since 1992 by solicitors in London who offer a variety of outsourced legal processing using lawyers in India and South Africa. Areas covered include litigation support (discovery and disclosure) and many types of legal transcription.

    V

  • Vaultium is a hosted, secure, online, document management and file sharing solution which can be accessed from anywhere. The location (the "vault") is actually underground in an ex military installation and physical security is taken very serious as well as the latest techniques of encryption. The user sets of a local "vault" on their computer and categorises the data and who can have access to it. Once set up in your local vault, the data can be transferred to the hosted vault. The company has been in business for a number of years and stresses that it is not a new arrival on the scene of secure data storage; they also say that they are versed in the legal requirements of data storage, transfer and retention. You only pay for what you use - there are no initial costs and indeed there is a free trial available.

  • Virtual Practices from SOS provides the latest .net practice and matter management software, SOS Connect, at no capital cost. The software fully integrates with Microsoft Word and Outlook and includes customer relationship management (CRM), intuitive time recording and billing, auto document creation, matter / case management and automatic email filing. They can also provide a fully outsourced legal cashiering service. The firm's accounts are managed on-line by a team of highly skilled specialists in compliance with SAR's. They provide full bank reconciliations and financial/ business month-end reports. Virtual Practices provides the fee-earner with all the tools needed to run an efficient and profitable law practice with 24hr access to their system from anywhere with internet access and an assurance that all data is stored and backed-up off site at a specialist hosting centre. There are no upfront capital costs, annual maintenance or network hardware costs.

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