Cloud Systems, Outsourcing, Hosted Systems

These companies provide outsourced services or cloud based software. Other leading software companies (covered in the A - Z pages of the overall software section) may offer their software in a cloud based option, but the companies on this page are primarily, if not exclusively, cloud based.

General Information

  • Outsourcing is the subject of a Law Society Practice Note of 29th April 2015. It provides an overview of outsourcing, with examples of outsourcing activities, and other relevant information on confidentiality, management of your practice and risk assessment

  • Cloud Computing is the subject of a Law Society Practice note issued on 7th April 2014. This covers the benefits and risks of using cloud computing and includes ways in which a contract can protect the user against particular types of risk.

  • The Cloud Industry Forum (CIF) was established in 2009 to provide transparency through certification to a Code of Practice for credible online Cloud service providers and to assist end users in determining core information necessary to enable them to adopt these services. It is a not for profit company limited by guarantee, and is an industry body that champions and advocates the adoption and use of Cloud-based services by businesses and individuals.

    Choose a letter: A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

    A

    Acorn Legal provides an outsourced legal accounts service aimed at sole practitioners and smaller firms. The practice does not need to employ a cashier, purchase software or undergo training. A fixed monthly fee covers all accounts postings and regular reporting, including reports such as quarterly VAT figures. There is also no limit to the number of postings so the fixed monthly fee is exactly that meaning no surprises! Online access is also available for ledger enquiries, time recording and custom reports. The firm simply provides Acorn Legal with details of each transaction and these are then posted to the accounts. A comprehensive report pack is provided at the end of each month and a more detailed pack ot the year-end which the firm can hand straight to the reporting accountant. For smaller firms unable to find a cashier or where a practitioner is managing the books him/herself, unloading the burden of the accounts postings and freeing up enough time to raise one more bill each month would typically more than pay for this service.

    Member of the Legal Software Suppliers Assocation
    Advanced offers Cloud Solutions and Managed Services for solicitors, barristers and coroners. They are used by over 400 legal firms in the UK as well as users in many other sectors. They have extensive technical knowledge of the IT requirements for law firms due to their history of taking over several key legal software suppliers in past years. Although experts in hosting their own legal software solutions, their platform is designed to handle any application software that is compatible with cloud hosting. Advanced also offers a complete disaster recovery solution to protect against the worst case scenarios. For more on the legal software offered (which can be hosted by Advanced or run in-house) see Software A to D.

    B

    Bar Marketing enables you to outsource your marketing to experts in the field. Services include the formulation of strategies, planning and multi-channel execution. They can help with new business generation, client retention, press, PR and events, webinars, social media and the web. Bar Marketing staff work with sets of all sizes and specialisms as well as an increasing number of individual barristers who wish to increase their profiles and instructions.

    Berners Marketing has been providing outsourced marketing support to law firms since 2004 with marketing planning and strategy, brand development, content for a firm's website, client communications, mystery shopping of legal services and social media. They develop a tailored package of support to suit each law firm, with some clients choosing to use Berners Marketing as their marketing department, operating as an extension of the management team. Clients include a wide range of firms from ambitious start-ups to regional firms, national niche practices and international firms and networks.

    C

    C-Track is Thomson Reuters' court management and filing solution designed to capture, track, process and report on court information and keep cases moving through the judicial process. The web-based software, designed to solve the complexity of appellate and trial court case flow, can be configured to operate with multiple agency or partner products to ensure a seamless and efficient workflow solution.

    Chambers People, established in 2002, offer a number of remote and outsourced services to Barristers’ Chambers, and increasingly Law Firms, operating right across the country. Martin Poulter, a former Senior Clerk and Chambers Director, is assisted by Ginnie Rule, and a team of other consultants. They have a team of trained Fees Clerks who are available for remote access services. There is also a service to chambers for billing of fees for work done, and fee recovery work. They also provide staff for permanent, temporary or contract hire for Clerking and Non-Clerking posts at all levels. Clerks, Practice Managers, Fees Clerks, Administrators, Managers, Book-keeping, Accounts, Library, Personal Administrators, and Marketing staff are all personally interviewed as part of the registration process before being offered to the client for consideration.

    Chrome River is a "hosted" online expense claim and purchase ledger processing system that is built from the ground up specifically to meet the needs of law firms. With no up-front hardware or software costs and a solution that is quickly deliverable to users around the globe, the product provides a almost instant return on investment. Log in over the internet and enter expense/invoice against the appropriate matter or project number and the job is done. Invoices/receipts are scanned in and attached to the entry. It also integrates with credit cards. 70% of the AMLAW 100 are Chrome River clients. The company is based in the USA but has expanded into the UK.

    Clio provides a cloud based legal case management software for small- to medium-sized law firms. It streamlines the most tedious processes, like billing and scheduling, to save lawyers up to 8 hours every week. You can track time, generate bills, manage appointments, and collaborate with clients - all in one SSL-encrypted place so information stays up to date, confidential, and organised. Clio is supported by iPhone, iPad, Android, and BlackBerry devices, allowing you to access company information anytime, anywhere. Clio also works in tandem with popular programs like PayPal, Dropbox, and Google Apps so you can work with clients more directly. Clio originates from Vancouver, with additional offices in Toronto, London and Dublin.

    Converge Technology Specialists (providers of the product previously known as smartlegal.it) provide Hosted and Managed IT Services for Professional Firms including Law Firms throughout the UK. They help practices reduce their total IT overhead via their Cloud IT solution or their outsourced fully managed service. When acting as a complete outsourced IT department for law firms, their software, now known as convergeTS, actively supports and manages their clients' network and helps protect their data. They also provide specific solutions including Virtualisation, Unified Communications, Storage and Disaster Recovery, all underpinned by a comprehensive and flexible IT Support Service.

    D

    Denovo Business Intelligence provide a product called Denovo Intelligent Cloud which delivers an unrivalled set of features from the company's "Intelligence" range of software, available to users whereever they are, whatever the device used. Full Legal Intelligent Files, Intelligent Accounts, Intelligent Time & Files, Intelligent Legal Aid, Intelligent Diary. This provides a cost-effective way to outsource the burden of managing and maintaining servers, hardware and software platforms. Users can also access their electronic files through an "app" on their smart phone, iPad or laptop, wherever they are, as long as they have access to Broadband or WiFi.

    Member of the Legal Software Suppliers Assocation
    DPS Software are the only UK legal software provider to offer an integrated hosted IT solution under the same roof. This service has enabled them to become the largest legal cloud provider in the country. Providing all the standard and specialist applications that a law firm would need along with technical support and hardware maintenance, dpscloud relieves the practice from the responsibility of maintaining their IT. DPS received their certificate of accreditation to the ISO/IEC 27001:2013 international standard for information security management in 2015 and are also Cyber Essentials certified, hosting and protecting the data of over 120 legal businesses, nation-wide. DPS have recently added mobile applications to their family of software products. DPS SafeChat is a secure one-to-one communication app exclusively designed for client to fee earner communications. DPS iTime is a remote time recording app that is integrated with their web-based practice management software, DPS Web Office, another new product of DPS.
    See also DPS Newsletter Features:
    Efficiency through integration: “joined-up” software is critical
    New cloud-based case and practice management system from DPS
    Mobile apps for lawyers – how to work on the move

    E

    Member of the Legal Software Suppliers Assocation
    Easy Convey is a web-based conveyancing case management system designed specifically for small firms, generally with less than 10 fee-earners. There are several products involved, that can fit together in various ways. The firm runs the case management software (called Conveyancing Administration Software Application, or CASA for short) on their own system and can then provide case tracking information for their clients by exporting data to a secure site managed by Easy Convey. This case tracking process is called Track-A-Matter and can be customised to provide a style chosen by the firm. There can also be links at the front end of the system by providing online quotations to potential clients, also based on the Easy Convey site but containing the firms own charges and presentation style. This part of the system, called Online L@wyer Instruction, is designed particularly for local estate agents to look at the costs and instructions can then be received online. The system can use any of the NLIS channels for the searches and also includes a gazetteer of over 25,800 towns, villages and districts linked to their local authority and district land registry.

    Member of the Legal Software Suppliers Assocation
    Eclipse, part of Capita Plc, is a leading provider of Case Management, Practice Management, Matter Management and Process Management Software, used by over 23,000 professionals and the only solution of its type to be Endorsed by the Law Society. Proclaim integrates all case management, accounting, document management, reporting, time recording, task and diary functions, and can be web-enabled to allow clients and referrers to securely view their live case files online. Eclipse employs over 160 staff at their West Yorkshire HQ and provide a ‘full service’ offering, from initial needs analysis right through to implementation and aftercare support. Proclaim is available as either an in-house solution, or as a Hosted/Cloud system. The Hosted solution is identical to a Proclaim system used in a standard client-server environment.
    TouchPoint is Eclipse's new client self-service solution, providing an always-on, platform agnostic 'journey' for law firm clients and business partners.
    Sponsored Feature Case study: AVRillo conveyancers choose Proclaim PMS from Eclipse

    F

    FormEvo.co.uk is a new cloud based legal and professional forms solution providing for the needs of professionals as the industry drives towards more efficient online and flexible working. There is a forms library which offers a choice of "print and post" and/or "electronic submission". There are advanced API’s for integration (e.g. Case Management). Being truly cloud based, FormEvo incorporates many advanced features that traditional desktop forms applications cannot achieve.

    G

    H

    Hoowla Legal case management software is independently owned and based in the UK, operating a pay per case model with no minimum contracts to sign and zero setup costs, affordable and scalable for firms of all sizes. The software includes quote calculators, forms and letters, accounts and invoicing, time recording and dashboard reporting. Conveyancing departments benefit from integrated search ordering from a number of search providers, online SDLT submissions to HMRC and Land Registry Business Gateway integration at no extra cost. The software is built using the latest secure cloud technology accessed over the internet with nothing to install. Being 100% cloud based, customers benefit from reduced hardware and IT costs and can be confident they are always on the latest version of the software. The Hoowla software is upgraded every 4-6 weeks; software upgrades, training and support are all provided free of charge.

    HotDocs Ltd provides document automation technologies, resulting in intelligent templates that guide the user through document creation. HotDocs is used by thousands of law firms, legal publishers, financial institutions and government bodies to streamline the process of creating repeat documentation, in terms of reducing time spent, increasing efficiency, reducing risk and vastly improving accuracy. The product is used internationally in the production of a wide range of documentation, such as employment contracts, bank loans and sales contracts by customers across more than 60 countries. The latest product is HotDocs Cloud Services, a cloud-based platform that facilitates the embedding of HotDocs automated document generation technologies into an organisation’s own process systems, such as a corporate website or a Business Process Management (BPM) defined workflow. HotDocs Cloud Services is a subscription service that customers can start using immediately, whilst always benefiting from having the latest HotDocs features available, with no need for upgrades or maintenance. The Cloud Services platform delivers HotDocs document automation capabilities and tools to integrate with any application, allowing customers to enhance their systems to better fit business needs.

    I

    InTouch Conveyancing Software is a complete conveyancing case management solution that embraces the power of the cloud and latest technologies to provide the automation tools for conveyancers to run a more effective, more profitable practice. There is an ergonomic, easy to use interface and a very cost effective price. There are no minimum contracts, no servers to maintain and no software to install. InTouch provides a client focused conveyancing service that requires as little effort as possible from the conveyancer. Clients immediately notice the great step forward in communication and information available to them. InTouch is one of only a couple of dedicated cloud based conveyancing software providers.

    J

    K

    L

    LawCloud is a complete practice, matter and case management system with integrated accounts and CRM components which is hosted entirely on the cloud. The software is available at a fixed low monthly cost, offering flexibility, scalability and security for law firms and solicitors in the UK. The company has over 350 UK law firms using its legal software. LawCloud provides software and support for solicitors in the UK who are looking to start up a new law firm or existing traditional small or medium sized firms looking to modernise and do more with technology, offering a reliable, compliant, cost-effective cloud based systems. Lawcloud was the first legal Practice Management Software provider to be awarded certification with the The Cloud Industry Forum (CIF).

    Member of the Legal Software Suppliers Assocation
    LEAP is an integrated cloud based legal case management and accounting solution for small law firms (1-80 people) that specialise in common areas of law such as residential conveyancing, estate planning and probate and family law. It allows everyone in the firm to work naturally using one system. Automated document production and tasks are combined with all the record keeping needed including time recording (mobile & desktop) and billing, safe custody, and legal and client accounting. There are also legal forms and precedent letters, all of which are kept up-to- date and highly automated for accuracy and ease of production. All common rates and charges are automatically adjusted and data capture fields are preconfigured for each matter type. The system also integrates seamlessly with InfoTrack, making ordering and managing searches convenient and easy. LEAP has offices in Twickenham, Manchester, Cardiff and Edinburgh.
    See also three Newsletter Features:
    i) Building LEAP as a global legal software company for small law firms by Richard Hugo-Hamman
    ii) The paperless office: dream or reality? 5 practical tips to make it happen by Richard Hugo-Hamman
    iii) 4 strategies for building a healthy legal aid practice by Christina Grzasko

    Legal IT is an Irish company based in Cork & Dublin that specialises in the development and implementation of I.T. solutions to the legal industry. Areas include financial & case management, practice management, digital dictation and remote bookkeeping services, as well as back-office hardware and software support. They are the Irish agents for TikitTFB's Partner for Windows Practice Management system (see also here). In addition to providing software, they also operate a dedicated bureau accounts department for solicitors. This provides bookkeeping and/or financial management services to solicitor practices of all sizes. There are 6 dedicated staff in this department who range from fully qualified accountants to lecturers from the Law Society.

    M

    Moneypenny provides flexible call handling support for law firms across the UK and is an endorsed partner of the Law Society. Some firms require a fully outsourced switchboard function; others simply require support during busy periods, lunchtimes, holidays and sickness. With a team dedicated to taking calls for the legal sector, Moneypenny provides high service levels for staff and callers and maximises internal resources.

    My1Login enables law firms to increase billable hours whilst solving the problem of securely managing a multitude of client authentication codes for Companies House. The easy-to-set-up Single Sign-On (SSO) solution from My1Login can deliver significant productivity gains by making it easy to log into business applications, whilst satisfying ICO guidelines for protecting client data. “We’ve increased billable hours, revenues and corporate security thanks to My1Login” says Alan Stewart, Founding Partner Kergan Stewart.

    myhrtoolkit is software designed for small and medium sized businesses to streamline the HR function with easy-to-use human resources tools. It is a cloud system so you can access it wherever you are. Holiday requests, absence management, appraisals, tasks, reports, HR documents, messaging and reminder notifications can all be managed online. There is a very good video on the site to show you how it works. Ironmonger Curtis employment law partner Jon Curtis is also the Managing Director of this software which is sold nationally by HR and employment law professionals.
    See also Newsletter Feature - Selling employment law with online HR software.

    N

    Nasstar plc provides Hosted Desktop and Hosted Exchange cloud computing services. Hosted Desktop is a cloud computing service that delivers Windows desktop, Microsoft Office, Exchange/Outlook email, BlackBerry and other applications in the cloud. These deliver a scalable solution with operational efficiencies with a simple usage based payment model. You can access your desktop, applications and files from anywhere and in any language, either through a web browser or on an iPad or iPhone. Nasstar Hosted Exchange hosts your email on its Exchange platform so that you don't have to worry about buying servers, software or backing-up.You can access your email, calendar and contacts from anywhere using Outlook, Outlook Web Access (a web browser accessible version of Outlook) or on a mobile device such as an iPhone or BlackBerry. Email, calendar and contacts are all synchronised automatically. All your email data is protected against viruses and spam and is backed-up daily. Nasstar plc was established in 1998 and is now traded on the London Stock Exchange AIM. Nasstar plc is a Microsoft Gold Certified Partner, BlackBerry Alliance Partner and Citrix Partner.

    Node4 is a UK-based Cloud, Data Centre and Communications specialist providing effective and flexible application of technology. In addition to offices in Reading, Newark and London, they own and manage Data Centres located in Derby, Leeds and Northampton, as well as having dedicated space in a Slough Data Centre. The Data Centres are connected using Node4’s national fibre network, recently upgraded with a multi-million pound installation of DWDM, which includes points of presence in Manchester and London, as well as interconnects to major UK carriers. Using this infrastructure, their offerings include Cloud, Colocation, Connectivity, SIP, Hosted Unified Communications and Managed Services. All services are ISO 27001 accredited and approved to securely host email for the legal sector in line with legislation.

    Norwel has been taken over by Civica (as of June 2016).

    O

    Member of the Legal Software Suppliers Assocation
    Osprey Legal Cloud is a web based practice management system for law firms from Pracctice Ltd. They have a portfolio of around 600 clients ranging from single user installations to firms with over 500 staff. The software includes all of the elements that any law firm would require in one comprehensive yet easy to use package, including Legal Accounts Software, Case Management and Practice Management. All programs and data are stored in Osprey's secure data centres with users accessing their systems via a broadband type internet connection. This approach removes the need for firms to supply any dedicated hardware, onsite servers, expensive database licences and complicated communication links.

    P

    Peapod Legal Office now owned by LEAP (see above), specialise in providing effective, affordable solutions to small law firm in the UK, covering all high street work types.

    Peppermint Technology provides "The Legal Service Platform". It delivers integrated case management, practice management, legal accounts and the market leading Microsoft CRM Dynamics Platform. The Platform is hosted in the "cloud" and can be accessed securely by customers, business partners and staff 24/7 from anywhere in the world. Applications include Case Management, Practice Management , Legal Accounts & Intelligent Financial Management, Business Intelligence & Reporting, Customer Relationship Management and many other services and tools.

    Privitis provides a secure, complete and useful record of professional communications and ends the reliance on email to keep track of important communications. While it has many functions in common with other applications and services it is unique in its ability to meet the confidentiality needs of users from different organisations, facilitating correspondence between them while also managing the separate private and internal communications that need to take place and be recorded. Privitus is the brainchild of Peter Rouse, who practised as a solicitor for over 20 years, built his own international law firm and also has experience as CEO of a major London Chambers.

    Professional Technology provides legal practices with the latest technology without them having to invest heavily upfront in hardware or software licenses. Both the company’s Seriatim case management and Quaestor financial management systems can be provided on a hosted basis along with the latest versions of Microsoft Office (Word, Excel, PowerPoint, etc.) and Microsoft’s Exchange Server mailboxes. Running on dedicated and powerful servers in secure and scalable data centres based in London & Manchester the practice’s data is automatically replicated across the two centres and is also backed up overnight on a 30 day rolling basis. Users can login to these servers via a standard broadband Internet connection from anywhere in the world providing them with their own, personalised desktop no matter where they are.

    PureIntuitive provides cloud-based legal case and practice management software called PureCase. This is designed specifically for small-to-medium sized legal practices and provides end-to-end support from prospective client to final billing. The software automates routine legal administration tasks, such as time recording, document production, fee calculations and invoicing and allows the user to track and analyse prospective clients, the impact of marketing campaigns, work in progress and the performance of employees and practice areas. Costs start from £50 per user per month for the full PureCase suite. There are no up-front costs or long-term contracts and all training is provided free of charge.

    Q

    Member of the Legal Software Suppliers Assocation
    Quill Pinpoint is a well established private company in the legal sector. Formed in 1978, with offices in Manchester, Liverpool and Wilton they specialize in supplying software and outsourced services to legal firms and professional companies. They have over 80 staff (almost 50 being legal cashiers) and there are 550 practices using the system. The system handles everything from practice risk management, SAR and SRA compliancy as well as cash flow forecasting and now document management which is fully integrated with MS Office Suite. There is a monthly fee covering everything from the application, the hosting, the BC & DR planning and the full time legal cashier. The Quill Pinpoint infrastructure spreads across three sites in the UK and is centrally managed from the Manchester offices. Committed to both private and publicly funded firms almost 1/3 of their client base hold criminal or civil LSC contracts.
    See also Newsletter Features: Auto enrolment pensions: 5 reasons to outsource your payroll as well as the earlier Features Quill Pinpoint: How outsourced cashiering works and Ten reasons to outsource your cashiering.

    R

    Red Monkey Software can supply their Solledger Accounts and Time Recording system as a data hosted solution for users with multiple sites and those who prefer their data to be securely held remotely with frequent automatic backup. The data is replicated between servers in multiple locations and has only had one significant outage (of about 5 hours) in more than 4 years of operation. Encryption of the data passing over the internet assures security and access to the data is always password controlled. Initial set up is very low cost and the running costs are also low including full software and accounting assistance. The data can be accessed from any computer with an internet connection and the programs are supported on Apple Mac systems as well as PCs.

    RILIANCE is a web based risk & compliance system for the legal market. Its primary aim is to ensure all firms that have to comply with the new and existing SRA regulations have a system in place that instils a robust risk & compliance structure to the firms day to day operations and potentially will reduce the firms Professional Indemnity premiums. The software is easy to set up and is easy to use. It has user friendly input screens and helpful guides are included. It produces standard letters and forms, provides reminders via email and account messaging which will ensure you are on top of all your Risk & Compliance requirements. The software is hosted by Riliance (it is a cloud based product) and is charged as a simple monthly fee.

    S

    Member of the Legal Software Suppliers Assocation
    Select Legal Systems was one of the first legal software suppliers to offer a cloud solution to the legal marketplace. Since then they have successfully moved 70 law firms over to LAWFUSION Direct, their cloud solution. They offer a full and comprehensive guidance service for law firms considering a move to the cloud with advice in choosing the right kind of internet connection and set up for maximum speed and efficiency. Select's flagship product, LAWFUSION, is fully integrated and offers everything you would expect from a leading solution, including Practice Management, Accounts, Time Recording and Case Management.

    SDLT.co.uk is the leading independent Stamp Duty Land Tax (SDLT) form e-submission service. Available as desktop or cloud. Integrates with leading Case Management providers. Future proofing property professionals by providing solutions for Property Tax in Scotland (Land and Buildings Transaction Tax – LBTT) and for Wales in April 2018 (Land Transaction Tax (LTT). Data entered into an SDLT form auto populates range of HMRC and Land Registry application forms.

    The Solicitors Outsourcing Association (SOA) is an independent not for profit organisation, uniquely representing the interest of both solicitors and outsourcing suppliers. It provides solicitors with a comprehensive range of quality outsourcing services, under one umbrella, including Accounting and bookkeeping services, Cloud hosting and on premise IT support services, Dictation, File reviews and regulatory compliance audits, HR and employment law services, Legal cost experts, Outsourced reception, Voice & data IT services. By outsourcing support functions, solicitors are able to free up their time and resource, allowing them to focus on their core competencies. The chairman, Martin Read was a practising solicitor for over 20 years.

    U

    UKTyping.com is a business operated since 1992 by solicitors in London who offer a variety of outsourced legal processing using lawyers in India and South Africa. Areas covered include litigation support (discovery and disclosure) and many types of legal transcription.

    V

    Virtual Practices from SOS provides the latest .net practice and matter management software, SOS Connect. The software fully integrates with Microsoft Word and Outlook and includes customer relationship management (CRM), intuitive time recording and billing, auto document creation, matter / case management and automatic email filing. They can also provide a fully outsourced legal cashiering service. The firm's accounts are managed on-line by a team of highly skilled specialists in compliance with SAR's. They provide full bank reconciliations and financial/ business month-end reports. Virtual Practices provides the fee-earner with all the tools needed to run an efficient and profitable law practice with 24hr access to their system from anywhere with internet access and an assurance that all data is stored and backed-up off site at a specialist hosting centre. There are no upfront capital costs, annual maintenance or network hardware costs.

    Lawyers home page.... Software home page.... Comments or queries? delia@venables.co.uk

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